FAQs

If we are building your new car to order, then the exact lead time will vary depending on what model and specification you have ordered, as well as any optional extras you have chosen. We publish regular updates to our retailer network so they can give you the best possible indication when you place your order and keep you up to date with progress of the build and deliver. If you are flexible with your specification, colour and optional extras then ask your retailer what stock is available – you could take delivery of a new Škoda sooner than you think.

We do not currently sell cars online however you can use the Car Configurator to build your perfect Škoda. Once you have selected the specification and extras you require you can then take this into your local retailer who will be happy to check availability of your configured vehicle and process the order.

For more detailed information on accessories and merchandise, or to discuss fitting, please contact your local retailer.

Vehicles purchased prior to 1st November 2001 will be provided with a 1-year manufacturer's warranty. Vehicles purchased and registered after this date will be provided with a 2-year, unlimited mileage manufacturer warranty, to which terms and conditions apply. Vehicles bought from a UK retailer will receive a 3rd year warranty with a 60,000 mile limit.

Contact either your local retailer or Škoda Financial Services directly on 0870 333 4449.

For advice on finance related queries please visit https://customer.vwfs.co.uk/contact-us.html. Alternatively, to view and manage your finance agreement online, click here.

If you are in financial difficulty and need support with your finance agreement please visit: https://customer.vwfs.co.uk/ContactUs/Covid-19.html to find out more about what options are available to you.

The warranty provides cover in the event of a material or manufacturing defect. Repairs required as a result of wear and tear, or incorrect/inadequate servicing are not covered. To find out more information on the Škoda warranty, contact your local retailer.

We recommend you contact the Škoda importer in your country of residence. Please email info@Škoda-info.cz to request the contact details of the relevant importer. Please write your email in English or Czech if possible.

All Škodas supplied by Škoda UK and purchased from a member of the Škoda retailer network are provided with 3-year, unlimited mileage Roadside Assistance policy. This includes European cover and Škoda Assistance will even help you if you put the wrong fuel in your car, if you get a puncture or if you lock your keys in your car. For contact information and further details on the policy please refer to the ‘Breakdown Cover’ area in the Owners section.

All Škoda retailers operate courtesy cars, however, they are subject to availability and prior appointment. To find out about availability, contact your local retailer.

Your local retailer has access to the full parts listings and will be able to source a required part for you.

Tyre pressure figures are quoted in 3 ways: KpA, BAR and PSI. The most commonly used in the UK are BAR and PSI.

To convert BAR to PSI multiply by 14.5―e.g. 2.0BAR * 14.5 = 29PSI.

To convert KpA to BAR divide by 100―e.g. 200KpA / 100 = 2.0 BAR

To convert KpA to PSI multiply by 0.145―e.g. 200Kpa * 0.145 = 29PSI

Full details for towing weights for any of our current models can be found in the Pricing and Specification PDF download. For previous Škoda models, please refer to the relevant Owners Manual in the Technical Data section

In September 2021, the standard petrol grade in the UK changes from E5 to E10. This means regular unleaded will contain up to 10 per cent bio-ethanol, instead of the current five per cent. Most cars built since 2000 are compatible with E10 however if in doubt, check your vehicle using this list from the European Automobile Manufacturers Association (ACEA).

The Department for Transport claims that the introduction of E10 petrol will help reduce transport-related CO2 emissions and should see a reduction in petrol prices. However, as the new mix has a slightly lower energy density than E5, this means fuel consumption will increase slightly when using E10. As a result, fuel costs for petrol cars are estimated to increase by 1.6% after the switch.

You are of course free to choose where you have your vehicle serviced. However, we would always recommend that a Škoda Retailer is used as they receive full training in the servicing of Škoda vehicles and are kept up-to-date with technical information. Having a service completed at a non-franchised retailer will not in itself invalidate the warranty. However, should any difficulty arise that is deemed to be as a direct result of incorrect/incomplete servicing, any remedial work required would not be covered under your new vehicle warranty.

Our showrooms are fully open for you to visit, for new and used car sales, as well as the full range of servicing functions. And of course, if you prefer, you can buy from home: your local retailer is digitally open for business and will be pleased to discuss and offer you remote purchase options.

Except where legal restrictions still apply, it is not a requirement to wear a face covering. However, we continue to strive to keep all our customers and our teams safe and feeling comfortable. If you are in contact with someone during a visit and would like them to wear a mask, please just ask. Likewise, if they request that you wear one, we'd kindly ask for your support and co-operation.

Yes, test drives are available. Please contact your retailer online or via telephone to arrange an appointment and get behind the wheel of the model you’re interested in.

In order to keep all our customers and teams as comfortable and safe as possible, we would kindly ask that you do not visit a showroom if you have symptoms of or have tested positive for COVID-19. Please contact your retailer to discuss your requirements, and our teams will be happy to adjust your appointment to a more suitable time.

While you are welcome to drop in, to avoid waiting times or disappointment, we always encourage you to contact your retailer in advance to book a test drive or showroom appointment. Our teams are available via telephone or online, and for service appointments, you can also use our online booking tool.

Škoda, as part of the Volkswagen Group, regularly announces new career opportunities throughout the company. We have been listed 3 times in the Sunday Times Best 100 Employers. For further information please see the careers page. Or alternatively please send any speculative applications to hrbooking@vwg.co.uk.

Our retailer network are independent franchises, therefore any applications must be made directly to your local retailer.

Your Smartphone, or iPhone, must be connected to the infotainment system via a USB cable. Once connected, select SmartLink on the infotainment system menu and it will instantly mirror your phones display, including all compatible apps, on the internal screen.

You can find a list of compatible phones on the MirrorLink website.

Unfortunately not, iPhones are only compatible with SmartLink. SmartLink includes within it MirrorLink, Apple CarPlay (compatible with iPhones 5, 5c, 5s, 6 and 6 Plus) and Android Auto.

SmartLink has only become available on selected models since 25 May 2015 (the new production year), so if you ordered your new Škoda before this date, it will not come with SmartLink. Please check with your local Škoda retailer if you’re unsure when you ordered your new Škoda.

Unfortunately it is not possible to upgrade the MirrorLink system on existing cars to incorporate SmartLink.

If you are using the app online it could be that your phones signal is dropping out, therefore the app would stop working. By using the app offline this should mean that the maps continue to work irrespective of whether you have a signal or not.

To see a list of compatible apps* on Apple CarPlay please click here.

*Please note–not all these apps will work whilst driving. If you are in need of further assistance please contact our Customer Service Centre on 03330 037 504.