We will:

• Work competently and in your best interest

• Treat you as a valued individual and respect and care for your property.

We will:

• Provide flexibility and choice of dates and times for booking and collection

• Ensure our price will be all-inclusive for the work we agree to undertake

• Endeavour to diagnose a vehicle defect within 24 hours of the vehicle being presented to us

• Offer free collection and delivery within a 10 mile radius (up to 20 minutes drive time) for pre-bookings

• Provide a courtesy car or arrange onward mobility if your vehicle is to be kept overnight

We will:

• Complete the work as agreed with you

• Always gain your authority if any additional work is required

• Keep you informed of progress and advise you when your car is ready

• Complete a complimentary visual health check if your vehicle is left with us which includes our professional recommendations

We will:

• Ensure our invoice matches the booking price
• Provide a full explanation of work completed and any charges made
• Communicate clearly in an open and honest way avoiding jargon
• Review the vehicle condition report and explain all work completed
• Where possible, perform a walkaround of the vehicle with you
• Value your feedback and will encourage you to complete our 'your opinion counts' survey so you can tell us what you liked and how we can improve further